Support

My Family · Powered by Lumen

Email support@poweredbylumen.app and we'll reply within two business days.

Common questions

How do I add someone? Settings → Family. Share your family code and its 4-digit PIN — the code alone will not let anyone in. New members need an adult's approval before they can see anything.
A child can't sign in. They use "Sign in with a family PIN": the family code, then their name, then their own PIN. No email needed.
How do I delete my account? Settings → Delete my account. It is immediate and permanent. If you are the last adult, it deletes the whole household.
Where do I change my plan? On the web, not in the app.
Arrive/leave alerts aren't working. Location sharing must be on for that member, and iOS must have "Always" location permission for background alerts.